Shipping
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You’ll receive another notification once your order has shipped.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.
Shipping Rates & Delivery Estimates
We offer Free Standard Shipping on all orders over $75 USD within the United States.
For orders under $75, shipping is calculated at checkout.
Estimated delivery time: 7–14 business days depending on your location.
Please note that delivery times are estimates and may vary due to carrier delays or customs.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number so you can monitor your shipment’s progress.
Tracking information typically updates within 24–48 hours after your package has been shipped.
Shipping Locations
We currently ship to the United States, Canada, and select international regions.
If your country isn’t listed at checkout, please contact our support team for assistance.
Lost or Damaged Packages
Velvera is not responsible for lost or stolen packages once the carrier confirms delivery.
If your order arrives damaged, please contact us immediately at support@velvera.com with your order number and photos of the damaged item.
Customs, Duties, and Taxes
Velvera is not responsible for any customs or taxes applied to your order.
All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Returns & Exchanges
For information about returns, please visit our [Return & Refund Policy] page or contact our customer service team at support@velvera.com.
Contact
If you have any shipping-related questions, reach out to us at:
📧 support@velvera.com